Privacy policy
We at CLÉO eyewear protect your personal privacy and always strive for a high level of data protection. In this privacy policy, we explain how we collect and use your personal information on the CLÉO eyewear marketplace. It also describes your rights and how you can act on them.
We want you to feel safe with how we process your personal data and it is therefore important that you read and understand our privacy policy before using our services. You can always contact us at info@cleoeyewear.com if you have any questions.
What information do we collect about you?
We collect the personal information that you provide to us, e.g. in connection with you making a purchase or contacting us. Below you will find more information about what information we collect and why.
Why do we need your personal information?
- For you to be able to make purchases on CLÉO eyewear
We need information about you in order for you to make a purchase on CLÉO eyewear. The personal information we need is:
Personal data will be stored for this purpose for three years from your last purchase.
- To be able to handle your customer service matter
We need your personal information to be able to help you when you contact our customer service. The personal data that may be processed for our customer service are:
Personal data will be stored for this purpose for three years from the end of your customer service case.
- To send newsletters and offers
We need your personal information to be able to send newsletters, offers, product samples and the like to you via email or mail. The personal data that is processed for us to be able to do so is:
Personal data will be stored for this purpose for one year from your last purchase or your last interaction with CLÉO eyewear (eg by opening our emails or otherwise showing an interest in CLÉO eyewear services). You can always choose to end our mailings earlier by following the instructions in the mailing or contacting our customer service.
- To be able to handle your participation in competitions and events
We need your personal information to be able to communicate with you, nominate winners and convey any winnings if you participate in our competitions and / or events. The personal information we need is:
- To be able to evaluate, develop and improve our services
We need your personal information to be able to make our services more user-friendly, develop and improve our range, improve our IT systems and in other ways evaluate, develop and improve our services. The personal information we need is:
The information is needed to be able to satisfy CLÉO eyewear and our customers' legitimate interest in evaluating, developing and improving our services.
The treatment takes place for the most part on an aggregate level with the help of deidentified or pseudonymised information, without any connection to you as an individual.
To the extent that we process personal data for this purpose, they will be stored for three years from your last purchase or last visit to the website.
- In order to fulfill CLÉO´s legal obligations
We need your personal data to fulfill our legal obligations according to legal requirements, judgments or government decisions (eg the Accounting Act, the Money Laundering Act or the rules on product liability and product safety). The personal information we need is:
Personal data will be stored for this purpose for three years from your last purchase.
- To be able to prevent misuse of our services or to prevent, prevent and investigate crimes against CLÉO eyewear
We need your personal data to be able to prevent and investigate any fraud, harassment or other measures that are prohibited by law or according to CLÉO eyewears General Terms. The personal information we need is:
The personal data will be stored for this purpose for three years from the time your case is closed.
With whom do we share your personal information?
- Personal data assistants
In order for us to be able to offer our services, we share your personal data with companies that are so-called personal data assistants for us. A personal data assistant is a company that processes the information on our behalf and according to our instructions. We have personal data assistants who help us with e.g. customer service, payment solutions, marketing and IT services.
When your personal data is shared with personal data assistants, it is only for purposes that are compatible with the purposes for which we have collected the information. We have agreements with all personal data assistants and they guarantee the security of the personal data that is processed and undertake to comply with our security requirements as well as restrictions and requirements regarding international transfer of personal data.
- Other personal data controllers
We also share your personal data with certain others who are independently responsible for personal data, e.g. government agencies if we are required to do so by law or on suspicion of crime. When your personal data is shared with others who are independently responsible for personal data, their privacy policy and personal data management apply.
How long do we store your information?
We never store your personal information for longer than is necessary for each purpose. See more about the specific storage periods under each purpose above.
Where do we process your personal data?
Our personal data assistants and stores are located in different parts of the world. Therefore, your personal data may be processed both within and outside the EU / EEA. Regardless of where your data is processed, we make sure to protect your personal information with all reasonable legal, technical and organizational measures at the same level as the protection offered within the EU / EEA.
What are cookies and how do we use them?
CLÉO eyewear cookies, which are short text files sent from our web server and which are saved by your browser when you visit CLÉO eyewear.
- Right to data portability
When the processing of your personal data takes place with the support of your consent or to fulfill or enter into an agreement with you, and provided that the personal data has been collected directly from you, you have the right to receive a copy of your personal data in a structured and commonly used machine-readable format.
-Rights in relation to automated decision-making, including profiling
You have the right not to be subject to fully automated decision-making, including profiling, if such decision-making has legal consequences or in a similar way significantly affects you. However, this right does not apply if the automated decision-making is necessary to fulfill an agreement with you, if the decision-making is expressly permitted by law or if you have given your express consent to this.
- Complaints to the supervisory authority
You are welcome to contact us at CLÉO eyewear with questions or complaints concerning the processing of your personal data. You also have the right to file a complaint about the processing of your personal data to the Data Inspectorate.
Who is responsible for the personal data we collect?
CLÉO eyewear, org. no. 559247-0578 , Södrakyrkogatan 2D, SE-652 24 Karlstad is responsible for personal data for the company's processing of personal data. If you have any questions or concerns about the processing of your personal data, please feel free to contact us at info@cleoeyewear.com.
We want you to feel safe with how we process your personal data and it is therefore important that you read and understand our privacy policy before using our services. You can always contact us at info@cleoeyewear.com if you have any questions.
What information do we collect about you?
We collect the personal information that you provide to us, e.g. in connection with you making a purchase or contacting us. Below you will find more information about what information we collect and why.
Why do we need your personal information?
- For you to be able to make purchases on CLÉO eyewear
We need information about you in order for you to make a purchase on CLÉO eyewear. The personal information we need is:
- Contact information (eg name, e-mail address, address and telephone number)
- Information about your purchase (eg product information and payment information
Personal data will be stored for this purpose for three years from your last purchase.
- To be able to handle your customer service matter
We need your personal information to be able to help you when you contact our customer service. The personal data that may be processed for our customer service are:
- Contact information (eg name, e-mail address, address and telephone number)
- Purchase history
- Customer service history
- Other information that can be documented in connection with you contacting customer service
Personal data will be stored for this purpose for three years from the end of your customer service case.
- To send newsletters and offers
We need your personal information to be able to send newsletters, offers, product samples and the like to you via email or mail. The personal data that is processed for us to be able to do so is:
- Contact information (eg name, e-mail address, address and telephone number)
- Purchase history
- User behavior (eg click and visit history)
Personal data will be stored for this purpose for one year from your last purchase or your last interaction with CLÉO eyewear (eg by opening our emails or otherwise showing an interest in CLÉO eyewear services). You can always choose to end our mailings earlier by following the instructions in the mailing or contacting our customer service.
- To be able to handle your participation in competitions and events
We need your personal information to be able to communicate with you, nominate winners and convey any winnings if you participate in our competitions and / or events. The personal information we need is:
- Contact information (eg name, e-mail address, address and telephone number)
- Information provided in competition entries or events
- To be able to evaluate, develop and improve our services
We need your personal information to be able to make our services more user-friendly, develop and improve our range, improve our IT systems and in other ways evaluate, develop and improve our services. The personal information we need is:
- User behavior (eg click and visit history)
- Feedback (eg reviews or reviews)
- Purchase history
- Location data
- Technical data about the devices used and their settings (eg language setting, IP address, browser settings, time zone, operating system, screen resolution, platform and version of the app)
- Customer service history
- Consumer ID (a unique code created for each consumer)
- Results from customer satisfaction or market surveys
The information is needed to be able to satisfy CLÉO eyewear and our customers' legitimate interest in evaluating, developing and improving our services.
The treatment takes place for the most part on an aggregate level with the help of deidentified or pseudonymised information, without any connection to you as an individual.
To the extent that we process personal data for this purpose, they will be stored for three years from your last purchase or last visit to the website.
- In order to fulfill CLÉO´s legal obligations
We need your personal data to fulfill our legal obligations according to legal requirements, judgments or government decisions (eg the Accounting Act, the Money Laundering Act or the rules on product liability and product safety). The personal information we need is:
- Contact information (eg name, e-mail address, address and telephone number)
- Purchase history
- Customer service history
Personal data will be stored for this purpose for three years from your last purchase.
- To be able to prevent misuse of our services or to prevent, prevent and investigate crimes against CLÉO eyewear
We need your personal data to be able to prevent and investigate any fraud, harassment or other measures that are prohibited by law or according to CLÉO eyewears General Terms. The personal information we need is:
- Contact information (eg name, e-mail address, address and telephone number)
- Purchase history
- Customer service history
- User behavior (eg click and visit history)
Personal data will be stored for this purpose for three years from the suspicion of abuse or crime.
- To be able to handle reports of infringement of intellectual property rights
If you make a report to us that you suspect that someone is infringing your intellectual property rights, your personal data will need to be processed in order for us to investigate the matter. The personal data that can be processed within the framework of the handling of such a case are:
- Contact information (eg name, e-mail address, address and telephone number)
- Social security number (if you have a sole proprietorship)
- Any other personal information that appears on your application
The personal data will be stored for this purpose for three years from the time your case is closed.
With whom do we share your personal information?
- Personal data assistants
In order for us to be able to offer our services, we share your personal data with companies that are so-called personal data assistants for us. A personal data assistant is a company that processes the information on our behalf and according to our instructions. We have personal data assistants who help us with e.g. customer service, payment solutions, marketing and IT services.
When your personal data is shared with personal data assistants, it is only for purposes that are compatible with the purposes for which we have collected the information. We have agreements with all personal data assistants and they guarantee the security of the personal data that is processed and undertake to comply with our security requirements as well as restrictions and requirements regarding international transfer of personal data.
- Other personal data controllers
We also share your personal data with certain others who are independently responsible for personal data, e.g. government agencies if we are required to do so by law or on suspicion of crime. When your personal data is shared with others who are independently responsible for personal data, their privacy policy and personal data management apply.
How long do we store your information?
We never store your personal information for longer than is necessary for each purpose. See more about the specific storage periods under each purpose above.
Where do we process your personal data?
Our personal data assistants and stores are located in different parts of the world. Therefore, your personal data may be processed both within and outside the EU / EEA. Regardless of where your data is processed, we make sure to protect your personal information with all reasonable legal, technical and organizational measures at the same level as the protection offered within the EU / EEA.
What are cookies and how do we use them?
CLÉO eyewear cookies, which are short text files sent from our web server and which are saved by your browser when you visit CLÉO eyewear.
What are your rights?
- Right to Correction and Registry Extract
CLÉO eyewear will do what is required by law to keep your personal information accurate, complete and up to date. You have the right to correct incomplete or incorrect personal information. You also have the right to request an extract from the register of your personal data that we process.
- Right to oppose your processing
If the processing of your personal data takes place on the basis of a balance of interests and you judge that your interest in privacy outweighs CLÉO eyewear´s interest in processing your personal data, you have the right, with reference to your specific situation, to oppose the processing by contact CLÉO eyewear. If you object to the processing, CLÉO eyewear must show a compelling legitimate reason for continuing to process the personal data.
- Right to deletion
Under certain conditions, e.g. when you have revoked a previously given consent and there is no other legal basis for further processing of your personal data, you have the right to request deletion of your personal data.
- Right to processing limitation
You have under certain conditions the right to limit the processing of your personal data to only include storage of the personal data, e.g. meanwhile CLÉO eyewear is investigating whether you are entitled to deletion.
- Right of access
You have the right to receive a confirmation from CLÉO eyewear that your personal data is processed by the company and in that case have access to the personal data and the following information:
- the purpose of the processing,
- the categories of personal data processed,
- recipients of personal data (especially if they are located outside the EU / EEA),
- the time the personal data is processed,
- information about the rights reproduced in this privacy policy,
- information about the source of the personal data,
- and if there is automated decision-making,
- including profiling.
- Right to data portability
When the processing of your personal data takes place with the support of your consent or to fulfill or enter into an agreement with you, and provided that the personal data has been collected directly from you, you have the right to receive a copy of your personal data in a structured and commonly used machine-readable format.
-Rights in relation to automated decision-making, including profiling
You have the right not to be subject to fully automated decision-making, including profiling, if such decision-making has legal consequences or in a similar way significantly affects you. However, this right does not apply if the automated decision-making is necessary to fulfill an agreement with you, if the decision-making is expressly permitted by law or if you have given your express consent to this.
- Complaints to the supervisory authority
You are welcome to contact us at CLÉO eyewear with questions or complaints concerning the processing of your personal data. You also have the right to file a complaint about the processing of your personal data to the Data Inspectorate.
Who is responsible for the personal data we collect?
CLÉO eyewear, org. no. 559247-0578 , Södrakyrkogatan 2D, SE-652 24 Karlstad is responsible for personal data for the company's processing of personal data. If you have any questions or concerns about the processing of your personal data, please feel free to contact us at info@cleoeyewear.com.