Refund policy
To make a return, send an email to us at info@cleoeyewear.com with a return request.
IF YOU REPENT
Have you bought something that does not feel quite right? Do not worry, such things happen. You can cancel the purchase within 14 days of receiving the product. Contact us at info@cleoeyewear.com and we will help you. Remember that you must not use the product or change the seal.
IF YOU REPENT
Have you bought something that does not feel quite right? Do not worry, such things happen. You can cancel the purchase within 14 days of receiving the product. Contact us at info@cleoeyewear.com and we will help you. Remember that you must not use the product or change the seal.
You will get your money back as soon as the product is returned or if you can show that it has been sent back. You must pay for the return shipping yourself and the product must be packed well (preferably in the same packaging as it came in). Feel free to send as traceable, because if the package is lost on the way to the store, you will not get your money back.
CANCEL OR CHANGE ORDER
It is not possible to cancel or change an order once it has been made. However, you can cancel the purchase. Contact us at info@cleoeyewear.com
WARRANTY AND RIGHT OF COMPLAINT
All products on cleoeyewear.com are sold in accordance with consumer law rules and we take care of everything for you in complaints and warranty matters. The order confirmation we emailed you is valid as a guarantee certificate, so bring it with you in case of complaints.
In the event of defects that were neither caused by you nor occurred as a result of incorrect use, the product will be repaired or replaced at the expense of the individual store, including shipping costs.
If there is a defect in the product or if you received the wrong product, the return will be paid for by the store.
CUSTOMER SERVICE - WE HELP YOU
We aim to answer all matters within a few days, and we always do the best we can to fulfill that goal even on days when we are not fully staffed. Contact info@cleoeyewear.com for more information.