F.A.Q

Is CLÉO a unisex brand?

Yes all of our items are unisex and can be worn by everyone and anyone.

 Where is my order? Is it shipped yet? 

We usually fulfill and ship your order within 5-10 business days if the full order is in stock. Following dispatch of the package, tracking information is communicated to all customers via email or SMS, based on the contact details provided during the order placement process. If you have not received the relevant email or SMS, please do not hesitate to contact us for assistance.

Why is my order delayed?

If you placed your order with DHL, Postnord, FedEx or UPS, your parcel should not be delayed. However, if you are having any kind of issues with your delivery, we advise you to contact DHL, Postnord, FedEx and UPS directly for quick support. 

Tracka Letter

95% of our packages arrives on time. However, our Tracked Letter shipping service is handled by Deutsche Post and then passed on to your local post for delivery. Unfortunately, there may be some issues with the local post that are out of our control, but don't worry, we're here to help if any problems arise during shipping.

What payment options are you offering and is it safe? 

We offer safe payments through Apple Pay, PayPal, Visa, Mastercard, Google Pay, iDeal, Klarna and American Express (debit and credit). At CLÉO, we never directly handle payment information. Instead, all transactions are conducted safely and decrypted through trusted partner banks and payment processors.

My Delivery attempt failed, what can I do?

In case of a failed delivery attempt, the package may sometimes be redirected to the nearest service point. We kindly request that you contact your local postal carrier to determine the location for pick-up. Additionally, we recommend searching for your package using your local post carrier's website or a universal tracking site to obtain any further information that may not be available via the tracking link provided by us.

Our Vision

Sitting at the intersection of luxury, fashion and entertainment.

CLÉO's consistent aesthetic of 'warm minimalism' is impacted by craftmanship and culture.

The vision is clearly started throughout the details in not only the architecture and materials, but in the product itself.

This is how you can track your package all the way to you

You may find more details on your tracking if you use the tracking number on a universal tracking site like https://parcelsapp.com or directly via your local post website. 

I have not received my order yet. When will it arrive?

A: We want you to receive your products as soon as possible and we usually handle your order within a few days. If you have questions about your expected delivery time, please contact us.

How do I return my product?

A: Please use the return form that you received together with the package. If you for some reason did not receive a return form or if you have lost it, send the package together with name, order number and reason for returning the goods.Your order should be returned to the following address:

CLÉO Global AB
Hantverkargatan 12B
671 31 Arvika

Where are your products made?

A: We take great pride in that all of our products are made with highest quality and we usually manufacture our collections in Europe and Asia.

 Where is my order/shipping confirmation?

In case you are unable to locate your order confirmation, kindly check your spam folder. Generally, the confirmation email is sent within 10 minutes of placing the order. If you have already received the order confirmation but not the shipping confirmation, there's a high probability that the order has not been shipped yet, It may also have been shipped during the day but the tracking and shipping confirmation will be sent to you later in the afternoon or the next 1-2 days.

Do you ship Global?

A: Yes, we do! An extra shipping fee may be added depending on which country you want to ship to. You as a customer are responsible for any additional customs fees. 

Colors?

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Shipping International?

We ship worldwide with DHL, Postnord, FedEx and UPS 

Country

Delivery time ( In stock only )

Price

1. Sweden and Norway

1-3 Business days

69SEK/NOK

2. Europe

2-6 Business days

6€

3. Worldwide 

5-10 Business days

6$ 


If you did not find the answers you're looking for here, please send an e-mail to info@cleojewey.com, we're here to help you!